Information about how we comply with the General Data Protection Regulation.
Last updated: 16 June 2026
arc-blaze is committed to protecting the privacy and personal data of all individuals, including those located in the European Economic Area (EEA). Although we are based in Australia, we recognise the importance of GDPR principles and have implemented measures to ensure appropriate protection of personal data.
arc-blaze acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
arc-blaze
42 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]
We process personal data under the following legal bases:
Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
Where processing is necessary for the performance of a contract with you, such as providing pet care services you have booked.
Where processing is necessary for our legitimate business interests, provided these do not override your rights and interests. This includes improving our services and website functionality.
Where processing is necessary to comply with legal obligations we are subject to.
If you are located in the EEA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or when you withdraw consent.
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit this data to another controller.
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making.
To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. In certain circumstances, we may extend this period by up to two months, in which case we will inform you of the extension and the reasons for it.
We may request specific information from you to verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to unauthorised persons.
As we are based in Australia, personal data collected through our website may be transferred to and processed in Australia. Australia is not currently subject to an adequacy decision by the European Commission, but we implement appropriate safeguards to protect your data, including standard contractual clauses where applicable.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purpose of collection.
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, access controls, and regular security assessments.
If you are located in the EEA and believe that we have not complied with data protection laws, you have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or where the alleged infringement occurred.
We may update this GDPR information from time to time. We will post any changes on this page and update the "Last updated" date above.
For any questions regarding GDPR or data protection, please contact us at:
arc-blaze
42 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]